Privacy Policy
Effective Date: 1/1/2024
At Vital Form, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from our website www.vitalform.com (the “Site”).
1. What information we collect
We collect the following types of information:
a) Personal information you provide
When you place an order, subscribe, or contact us, we collect:
- Full name
- Email address
- Shipping and billing address
- Payment details (via secure third-party processors)
- Phone number (optional)
b) Automatically collected information
When you browse our Site, we may collect:
- IP address
- Device type and browser
- Time zone and location
- Cookies and usage data
- Pages visited and time spent
2. How we use your information
We use your information to:
- Fulfill and manage orders
- Provide customer support
- Communicate order updates and product news
- Send marketing emails (if opted-in)
- Improve website performance and customer experience
- Comply with legal obligations
3. How we share your information
We do not sell your personal data. However, we may share information with:
- Service providers (e.g., Shopify, Stripe, Klaviyo) for payment processing, fulfillment, and marketing
- Analytics and advertising partners (e.g., Google, Meta) to improve our ad targeting and site experience
- Legal authorities if required to comply with applicable laws, subpoenas, or investigations
4. Email & SMS marketing
If you opt-in to marketing emails or texts, we may send promotional content occasionally. You can unsubscribe at any time via the unsubscribe link or by replying STOP to SMS. We do not spam. Your contact info will never be sold or shared for third-party promotions.
5. Cookies and tracking technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep items in your cart
- Analyze how visitors use our site
- Serve targeted advertisements
You can disable cookies in your browser settings, but this may affect website functionality.
6. Your rights
Depending on where you live (e.g., California, EU), you may have the right to:
- Access or update your personal data
- Request deletion of your data
- Opt-out of marketing
- Request information about data sharing practices
To exercise these rights, email us at support@vitalform.com with your request.
7. Data retention
We retain your personal data only as long as necessary to fulfill your orders, legal obligations, and business purposes. We securely delete or anonymize data when no longer needed.
8. Data security
We use industry-standard security protocols (e.g., SSL encryption, secure payment processing) to protect your information. However, no system is 100% secure — you use the Site at your own risk.
9. Children’s privacy
Vital Form does not knowingly collect or solicit data from individuals under the age of 13. If you believe a child has provided us personal data, contact us immediately.
10. Third-party sites
Our Site may link to third-party websites. We are not responsible for the content, practices, or privacy policies of these sites.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated Effective Date. Continued use of the Site after changes constitutes your agreement to the revised policy.
12. Contact us
If you have any questions, requests, or concerns, contact us at support@vitalform.com